FAQ

Our prices (unless otherwise specified) include free standard ground delivery for domestic orders. All of our products aside from our spare parts are shipped directly from our warehouses.

If you need a EurKitchen product faster (and who would blame you!), please contact us and we will be glad to help however we can!

The EurKitchen Whipped Cream Dispenser uses standard 8 gram chargers of N2O, N2, and CO2. For whipped cream preparations use 8 gram N2O chargers and for nitro coffee use 8 gram N2O or N2 chargers. Only use CO2 chargers for preparing carbonated beverages or acidic sauces. DO NOT use CO2 in preparing whipped cream preparations as the CO2 will curdle the cream.

1 pint/500 mL. Do not overfill.

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The whipped cream dispenser head and canister are both made out of aluminum. The inside of the dispenser is lined with food-grade epoxy resin. The accessories (charger holders and tips) are made of food-grade plastic.

The canister and head of the whipped cream dispenser are not dishwasher safe. Only the plastic accessories are top-rack dishwasher safe. To clean the whipped cream dispenser, please refer to the instructions below.

A whipped cream preparation typically lasts 7-10 days in the refrigerator depending upon the expiration date of the cream used.

1. Point the dispenser downwards with the decorative tip pointed into a sink. Press lever until all of the gas escapes from the dispenser and there is no pressure left.

2. Unscrew the decorative dispenser tip and dispenser nozzle adaptor.

3. Unscrew the head of the whipped cream dispenser.

4. From above, press on the pressure valve stick until it falls inward away from the whipped cream dispenser head. Remove the silicone gasket.

5. Clean all components by hand with warm water and gentle detergent. Use included cleaning brush.

6. Rinse thoroughly.

7. Allow all components to dry fully before reassembling.

It is possible to make whipped cream using coconut milk, but there are a few additional steps that ensure the best results. Conventional dairy whipping cream has a milk fat of 30%-36%. Coconut milk has a fat content around 20%. In order to compensate for the lower fat content, the coconut milk must be refrigerated first before putting into the whipped cream dispenser. Refrigerate the coconut milk for a minimum of 8 hours, stir the coconut milk, mix in any additives (syrups, sweeteners, etc.), and add to the whipped cream dispenser. Charge with a N2O charger, shake 5-7 times, and enjoy!

One possible cause of the whipped cream dispenser not dispensing properly is that the dispenser nozzle adaptor (where the decorative tips screw on to) is tightened too much. You can loosen this slightly which allows more cream to be dispensed. If it is over tightened, it can cause only a small amount of whipped cream to be dispensed.

We recommend that you mix any added ingredients into the cream in a separate bowl before putting it into the dispenser. This allows for any solids to be dissolved and dispersed completely which prevents any potential clogging. Added ingredients such as granulated sugar, granulated sugar substitutes, and cocoa powders can clog the dispenser if not dissolved properly.

If too many chargers are used, the whipped cream dispenser will have difficulty dispensing.

If the dispenser appears to be clogged, follow the instructions above in cleaning the whipped cream dispenser to clear the clog.

If none of these suggestions resolve your issue, please contact us. We are here to help!

We recommend using a whipping cream or heavy cream with a milk fat content of at least 30%. If it is below 30%, the cream will be thin and runny.

We recommend shaking 5-7 times, but if the whipped cream is runny, you can shake a couple additional times to thicken the cream more. Make sure you do not shake too much though, because the cream will turn into butter!

Whipped cream that is runny can be due to the dispenser being overfilled. The maximum content for the whipped cream dispenser is 1 pint.

Runny whipped cream can be a result of the ingredients being too warm or the whipped cream dispenser not being chilled before use. Before using the whipped cream dispenser, we recommend chilling the whipped cream dispenser in the fridge for 3 hours. Always use cream that has been chilled and not at room temperature.

If none of these suggestions resolve your issue please contact us. We are here to help!

We recommend shaking 5-7 times. Shaking too much will turn the cream into butter! You can try shaking a couple times less than your previous attempts and see if this remedies the issue.

Whipping cream usually has a fat content that ranges between 30%-36%. We recommend a fat content of at least 30% for optimal results. If the fat content is above 40% (some forms of heavy cream), this can cause the whipped cream to be too thick. Using a cream with a fat content between 30%-36% yields the best results.

- Double check the charger is facing the correct direction. The narrow end of the charger should be facing the opening of the charger holder. This is the part that is punctured.

- Screwing on the N2O charger holder does not require a lot of pressure or force. The N2O charger holder should thread easily. If you need to force the N2O charger holder, it is likely that you have cross threaded the charger holder, which makes it difficult to properly puncture the N2O charger. If screwing on the N2O charger holder requires a substantial amount of force, unscrew the N2O charger holder and try screwing it on again. 

- If the threads on the N2O charger holders are stripped from repetitive cross threading, please let us know and we will happily send you replacement N2O charger holders.

- If none of these suggestions resolve your issue please contact us. We are here to help!

- Make sure the whipped cream dispenser has a decorating tip attached.  

- If there is a tip attached and it is still leaking, please contact us for a replacement pressure valve stick.

- Check that the silicone gasket is in place.

- If none of these suggestions resolve your issue please contact us. We are here to help!

Through product testing and customer feedback, we have found the plastic N2O holder to hold up much better than metal ones (which becomes stripped faster). With metal charger holders there is a higher risk of cross-threading and stripping the threads on the whipped cream dispenser. When used properly, the plastic charger holders and whipped cream dispenser both last longer.

- Please double check if the torch is sparking. You can do so by clicking the Piezo ignition button and looking down the nozzle of the torch. MAKE SURE THE GAS FLOW REGULATOR IS SHUT OFF. 

- If the torch is sparking, turn the gas flow regulator knob counter-clockwise and listen for the sound of gas flowing. 

- If the torch is sparking and has gas flow, try lighting the torch when the gas flow is high. Once the torch is lit, turn the gas flow regulator off, and attempt to light the torch at any level of gas flow. 

- If none of these suggestions resolve your issue please contact us. We are here to help!

- Please ensure that you are using butane fuel with the universal fueling tip (long) and not the shorter butane fueling tip. Zippo and Ronson Multi-Fil both have the universal fueling tip. To fill the torch, turn the torch upside down and press the fueling tip into the gas filling valve. Make sure the fueling tip is pressed straight down and not at an angle. In 10 seconds the tank should be full. 

- If the gas filling valve is leaking when you are filling it, slow down the rate you are filling the torch to allow the fuel to redistribute in the fuel tank.

- If none of these suggestions resolve your issue please contact us. We are here to help!

- When the butane fuel is initially loaded into the torch, it is dispensed as a mixture of gaseous butane and liquid butane (more gas than liquid) and may not initially be visible in the torch's gas gauge. As the fuel continues to fill the torch's tank, the pressure in the tank increases and the liquid butane increases (which will be seen in the gas gauge). After filling the torch for 10 seconds (initial fill), please allow up to a minute for the butane to pressurize and show the fuel in the gauge. Please also note that while the fuel gauge is useful to track the relative amount of fuel in the torch's tank at any given time, it may not always be perfectly accurate because of the mixture of gaseous and liquid butane in the tank. 

- If the torch is not holding the butane gas at all or the torch is leaking, please contact us. We are here to help!

- To turn the torch off, turn the gas flow regulator knob clockwise. When it is completely shut off, there will be an audible click as the safety lock engages. You must turn the gas flow regulator knob until the safety lock engages. 

- If the safety lock is engaged and the gas flow is still occurring, lift up on the safety lock firmly and attempt to turn the gas flow regulator clockwise. The safety lock will be able to just clear the channel it rests in. Turn until the safety lock engages again. This should stop the gas flow and ensure the lock is in the correct position. Sometimes the gas flow regulator is shipped in the open position. At the factory the torches are tested with butane. The gas flow regulators are kept in the open position to ensure the torch contains no butane before being shipped due to safety regulations. 

- If when you lift the safety lock you cannot turn the gas flow regulator clockwise, do not force it! If you cannot shut off the gas flow please contact us. We are here to help!

1. Before cleaning, unplug the induction cooktop and wait for it to cool down.

2. Wipe the outside with a slightly damp cloth, ensuring that no moisture, oil, or grease enters the cooling slots.

3. Clean the induction cooktop with a damp cloth. Never use harsh or abrasive cleaners, scouring pads, or steel wool, which can damage the device.

4. Never immerse the electrical device in water or any other liquid. The device is not dishwasher-safe.

Please check that you are using suitable cookware for use with an induction cooktop. Suitable cookware includes Iron, stainless steel, cast iron, and heat-resistant glassware with a magnetic inductive layer. An easy way to check if your cookware is suitable to use with an induction cooktop is to hold a magnet to the bottom of the cookware. If the magnet clings strongly then it contains iron and is compatible with the induction cooktop. If the magnet does not cling, then the cookware does not contain iron or does not contain enough iron to use with the induction cooktop.

We send the temperature guide to each of our customers in a follow up email. If you did not receive it, you can access the guide here (link to guide).

The induction cooktop accommodates cookware with a diameter of 4.7 inches to 10.2 inches.

The induction cooktop will support up to 22 lbs.

There are 18 temperature levels (every 20 degrees from 120-460 degrees F) and 17 power levels (200W-1800W)